Morganton Service Department

 

Service Menu

The credibility of our service department is absolutely astounding. Specializing in stock and high performance Mercury, Nitro, Phoenix Bass Boats, Regency, Skeeter, Sportsman, Sun Tracker, Tahoe, Tidewater, Tracker Boats, and Yamaha Marine, we are equipped to make your boat suitable for you and your taste. We have top factory-trained technicians on duty during all business hours. We honor all warranty work and favor any recalls. We accommodate any type of problem that may arise with your aluminum, bass, center console, fish & ski, fishing, multi-species, pontoon, recreational, skiff or tritoon in an efficient, precise, and timely manner. The service department at Foothills Marine Center has achieved both "Mercury Premier Service" status and "Yamaha 5-Star Certification" for excellence in service and superior customer satisfaction. We are the only service department in Western North Carolina to achieve the highest level of service certification for both Mercury and Yamaha.
 

At a Glance

  • Mercury CSI Award Winner
  • Mercury Premier Dealer
  • Yamaha "Best In Class" Award Winner
  • "Yamaha 5-Star Certification"


Mercury Premier Service Dealer

Mercury evaluates the service performance of its dealers and assigns its highest rating of "Mercury Premier" to those demonstrating an exceptional commitment to service.

Earning a Mercury Premier Service rating means a dealer:

  • Achieves a 12-month service CSI (Customer Satisfaction Index) score above the national average.
  • Possesses all necessary service tools, test equipment, manuals and parts books.Morganton Service Department
  • Employs at least one certified or Master technician.
  • Provides timely service for all Mercury Marine customers.
  • Offers extended service hours and mobile service, when appropriate.
  • Uses, displays and stocks adequate inventory of genuine Mercury Precision Parts.
  • Offers a clean, neat shop with well-organized tools and service literature.
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Morganton Service Department

Yamaha 5-Star Certification

The Yamaha Five Star Certification program is our training focused on the important fundamentals of servicing Yamaha products. Technicians work through 10 self-paced video programs covering service theory and diagnostics, with three more specialized programs for service managers. At the end of each program, the technician or service manager takes an online test. He or she becomes Five Star Certified only by passing all the tests. Each certified technician and service manager gets exclusive uniform patches and a diploma identifying Five Star achievement.

Once the dealer has both a Five Star-certified technician and service manager, he or she also gets Five Star recognition on this website as well as a plaque to display in the dealership. This is to let you, the consumer, know that they have completed the Five Star requirements.

Service Appointment